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Shipping & Returns 

Shipping Policy

Orders Under £50:

Standard Delivery 3-5 days - £3.99

Next Working Day - £5.99

Free Click & Collect - Ready for collection 30 mins after order is placed 

 

Orders Over £50:

Standard Delivery 3-5 days - FREE

Next Working Day - £5.99

Free Click & Collect - Ready for collection 30 mins after order is placed 

Orders Over £100:

Standard Delivery 3-5 days - FREE

Next Working Day - FREE

Free Click & Collect - Ready for collection 30 mins after order is placed 

Return & Exchange Policy

14 Day Return Policy Refunds

We do not offer exchanges.

To Return an Item, please follow these steps:

- Repackage your item.

- Post item back to us at: 

Reactive Watersports, Henlake House, Endsleigh, Ivybridge, PL21 9JL

*please note, that we do not refund your return postage*

Privacy Policy

Our contact details 

Name: Reactive Watersports ltd

Address: 

Henlake House

Engsliegh

Ivybridge

PL21 9JL

 

Phone Number: 01752403300

E-mail: sales@reactivewatersports.co.uk

The type of personal information we collect 

We currently collect and process the following information:

  • Your Name

  • Your Address

  • Your Email

  • Your Phone Number

  • Your Payment Details

  • Your Image (via CCTV, if visiting the store).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • At Checkout

  • When visiting the store

We use the information that you have given us in order to take payments and fulfil your orders. We may contact you to follow up on any issues with your order. 

We may share this information with suppliers and dealers if required to fulfil your order, but not for marketing purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@reactivewatersports.co.uk 

(b) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep your contact and payment details for 90 days. Your data will then be earmarked for deletion.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@reactivewatersports.co.uk if you wish to make a request

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